By using our website and services, you represent that you are at least 18 years old or have the legal capacity to enter into this agreement.

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any modifications constitute your acceptance of the new Terms.

All products available on our website are subject to availability. We reserve the right to limit the quantity of any product or service we offer.

Our educational tours are designed to provide insights into our sustainable practices and native foods. By booking a tour, you agree to comply with the following requirements:

• Booking and Payment: Tours must be booked in advance through our website or by contacting us directly. Payment is required at the time of booking to secure your spot.
• Age Restrictions: Participants under the age of 18 must be accompanied by a parent or legal guardian.
• Health and Safety: Participants must follow all safety guidelines provided during the tour. We reserve the right to refuse participation to anyone who does not comply with these guidelines.
• Cancellations: If you need to cancel your tour, please contact us at least 2 days in advance. Cancellations made after this time may not be eligible for a refund.
• Reschedule: If you need to cancel or reschedule your tour, please contact us at least 2 days in advance. Cancellations made after this time may not be eligible for a refund.

We strive to ensure that the information provided on our website is accurate; however, we do not warrant that product descriptions, pricing, or other content is error-free. If a product is listed at an incorrect price due to an error, we reserve the right to cancel any orders placed for that product.

We may, at our sole discretion, refuse or cancel any order. If your order is canceled after payment has been processed, we will issue a refund for the amount paid.

All content on our website, including text, graphics, logos, images, and software, is the property of Native Oz Bushfoods or its content suppliers and is protected by intellectual property laws.

You may not use, reproduce, distribute, or create derivative works of any content on our website without our prior written consent.

To the fullest extent permitted by law, Native Oz Bushfoods shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of or related to your use of our website, products, or services.

Our total liability to you for any claim arising out of or relating to these Terms or your use of our website, products, or services shall not exceed the amount you paid to us for the product or service in question.

Please see the policy below

Please see policy below

Standard Orders are processed within 1-2 business days and shipped by 2pm on corresponding shipment days:

• Monday
• Wednesday
• Friday

Express Orders are processed and shipped within 24 hours of placement.

*Orders are not shipped or delivered on weekends or public holidays*

Standard Shipping: $14.50 - Estimated delivery: 4-8 business days

Express Shipping: $22.50 - Estimated delivery: 2-4 business days

*postage rates are subject to change

Shipping Availability:
Native Oz Bushfoods is pleased to offer international shipping to customers worldwide. Please note that shipping rates and delivery times may vary depending on the destination country.

Shipping Costs:
The cost of international shipping is calculated at checkout and may vary based on the destination, weight, and size of the package.

Customs, Duties, and Taxes:
All international orders may be subject to import duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the customer and are not included in the shipping costs provided at checkout. Native Oz Bushfoods is not responsible for any customs delays or additional charges incurred during the shipping process.

Estimated Delivery Times:
Delivery times for international orders vary depending on the destination and customs processing times. Estimated delivery times are between 5-10 business day but please note that these are estimates and may be subject to delays beyond our control.

Tracking Your Order:
You will receive a tracking number once your order has been shipped, allowing you to monitor the progress of your delivery.

Changes to Shipping Costs:
Due to fluctuations in currency exchange rates and potential changes in customs regulations, the final cost of international shipping may differ from the initial estimate provided at checkout. If there is a significant change in the shipping cost, we will contact you before proceeding with your order.

Contact Us:
If you have any questions or need assistance with international shipping, please contact us. We are happy to help ensure your order reaches you as smoothly as possible.

*Please note that overseas orders may be subject to inspection by border control or customs authorities. Native Oz Bushfoods is NOT responsible for any actions taken by these entities, and no refunds or returns will be provided in the event of such inspections.

You will receive a tracking number for your order once it has been fulfilled. If you do not receive an email update for your order please let us know

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return items under the following conditions:

Eligibility

• Timeframe: Returns MUST be initiated within 30 days of the purchase date.
• Condition: Item(s) must be unused, in their original condition and in the original packaging.
• Proof of Purchase: A receipt, proof of purchase or invoice is required for all returns.

How to Return

1. Contact Us: Email us at office@nativeozbushfoods.com.au to request a return authorization. Provide your order number and reason for return.
2. Return Shipping: Ship the item(s) back to us at your expense. We recommend using a trackable shipping service, such as Australia Post.
3. Inspection: Once we receive the returned item(s), we will inspect them and notify you of the approval or rejection of your return and the next steps to take.

*If a return is not possible due to a breakage or other damage please contact us via the above email with appropriate imaging

Refunds

• Approved Returns: If your return is approved, we will process a refund to your original payment method within 3-7 business days.
• Partial Refunds: Partial refunds may be granted for items not in their original condition, items damaged for reasons not due to our error.

*Refunds can only be made to the original payment method

Eligibility

• Refunds are available for eligible returns as described above.
• A refund may be made to a customer as a result of an out of stock item being purchased, you will be contacted via email with a swap option or refund request.

Processing Time

• Refunds are processed within 3-7 business days from the date of approval. The time frame for the funds to appear in your account may vary depending on your payment provider.

*We will provide you with an email confirmation when we process the refund.

Late or Missing Refunds

If you have not received your refund after the processing time, please contact us. Some banks or providers may take a longer processing time

Non-Refundable items

Some items are deemed 100% NON-REFUNDABLE due to their nature

• Items purchased on sale.
• Plant Sales

We collect personal information that you provide directly to us, including:-

Contact Information:

Name, email address, phone number, and mailing address.

Payment Information:

Credit card details and billing address.

Account Information:

Username and password for your account on our website.

Order Information:

Products purchased, order history, and delivery details.

Communications:

Information you provide when contacting us, including feedback, inquiries, or customer support requests.

Usage Data:

Information about how you interact with our website, such as IP address, browser type, and pages visited.

We use the information we collect for the following purposes:

• To process and fulfill your orders, including delivery and payment processing.
• To communicate with you regarding your orders, account, or inquiries.
• To provide you with marketing and promotional materials, including special offers, newsletters, and updates (you can opt out at any time).
• To improve our website, products, and services through analytics and customer feedback.
• To comply with legal obligations and protect our rights and interests.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, fulfilling orders, completing postage or providing customer support.
• Legal Compliance: If required by law, to comply with legal processes, or to protect our rights, property, and safety.

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict the processing of your data.
• Withdraw your consent for data processing (where consent is the basis for processing).
• Opt-out of marketing communications.

To exercise these rights, please contact us at office@nativeozbushfoods.com.au

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.